The client handled thousands of shipping and customs documents daily — invoices, bills of lading, customs declarations, and compliance certificates — arriving in inconsistent formats across Japanese, English, and Chinese.
We built an AI agent that ingests documents, extracts structured data, cross-references entries against regulatory requirements, and routes flagged items for human review. The agent integrates with the client’s existing logistics management system via API.
Key design decisions included separating extraction from validation to allow independent tuning, building a confidence scoring layer so operators can prioritize review queues, and designing the system to handle format variations without manual template updates.
The system reduced manual processing time significantly while maintaining compliance accuracy. Operators retained full control over final approvals, with the agent handling repetitive extraction and cross-checking tasks.